Odrazio Terms of Service

Please read these Terms carefully. They include important rules about consent for voice and likeness cloning, prohibited uses, content removal, liability, and disputes.

1. Who we are and what these Terms cover

Odrazio operates the Service (the “Operator”, “Odrazio”, “we”, “us”, or “our”). These Terms govern the relationship between you and Odrazio when you use the Service.

These Terms govern the Odrazio websites, dashboard, APIs, digital-avatar tools, voice-cloning tools, text-to-speech, AI image generation, talking-video generation, support, and related services (collectively, the “Service”). The Service lets users supply photos, video, voice recordings, scripts, and prompts to create and use synthetic avatars, cloned voices, audio, images, and videos.

Contact us at [email protected]. Use the subject line “Legal”, “Privacy”, or “Clone Abuse” as appropriate. You may request the Operator’s service contact details at that address. These Terms do not remove any non-waivable rights that you have under applicable law, including mandatory consumer-protection law.

2. Acceptance, eligibility, and account security

By creating an account, uploading source material, creating a clone, placing an order, calling our API, or otherwise using the Service, you agree to these Terms and the Privacy Policy. If you act for an organisation, you confirm that you have authority to bind it and that you will ensure its authorised users comply with these Terms.

You must be at least 18 years old and capable of entering a binding agreement. We do not permit the creation or use of a clone of a minor through the self-service Service. You must provide accurate account information, protect your passwords, access tokens, refresh tokens, and API keys, and promptly notify us of suspected unauthorised access. You may not sell, rent, share, transfer, or make your account or credentials available to an unauthorised person.

3. Key definitions

• “Source Material” means any photo, video, image, recording, voice sample, face, script, prompt, text, metadata, or other material you submit or authorise us to obtain.

• “Data Subject” means the natural person whose likeness, voice, name, identity, personal data, or other attributes appear in Source Material or Synthetic Content.

• “Clone” means a digital avatar, voice model, voice characteristic, likeness representation, or related configuration created from Source Material.

• “Synthetic Content” means any AI-generated, cloned, edited, dubbed, lip-synchronised, animated, audio, image, video, or other output made through the Service.

• “Valid Permission” means a lawful, informed, specific, voluntary, documented, and verifiable authorisation or other lawful basis that covers the actual processing and use you request. Public availability of a person’s image or voice is not Valid Permission.

4. Consent, likeness, voice, and biometric-data rules

You may clone, upload, animate, generate, publish, or otherwise use only your own likeness and voice, or those of a person for whom you have obtained Valid Permission before using the Service. You bear primary responsibility for proving that permission when requested.

Before you submit another person’s Source Material, you must ensure that the Data Subject has been clearly told about and agreed to the relevant collection, upload, storage, analysis, cloning, generation, intended publication channels, territory, duration, and commercial or non-commercial use. Where applicable law requires explicit consent for biometric or special-category personal data, you must obtain it. You must retain evidence of permission and provide it to us promptly on reasonable request.

• A photograph, recording, livestream, social-media post, public speech, news item, meeting recording, film, database entry, or other publicly available material does not by itself give you permission to create a Clone or commercially use a person’s identity.

• An employer, agency, producer, customer, family member, colleague, or account administrator does not automatically have permission to clone an employee, performer, guest, client, relative, or other person.

• You may not use the self-service Service to clone or simulate a minor, a deceased person, a public official, a political candidate, a government representative, or a well-known public figure. Any exceptional lawful use requires our prior written approval and documentary proof of rights.

• If permission is withdrawn, expires, is disputed, or you learn of unauthorised use, you must immediately stop the relevant use, disable the Clone where possible, and notify us at [email protected] with the subject “Clone Abuse”.

5. Synthetic-media transparency and integrity

Synthetic Content can be mistaken for authentic human speech or footage. Before public release, advertising, distribution, or sharing with a third party, you must review it and clearly disclose that it is AI-generated, AI-synthesised, a digital avatar, or equivalent wording that is prominent and appropriate for the audience and channel. You must not present Synthetic Content as unedited, original footage or speech by a real person when that would mislead a reasonable viewer or listener.

We may add visible labels, watermarks, metadata, provenance information, rate limits, safety controls, or other technical measures where available. You must not remove, hide, alter, forge, defeat, or help another person defeat such measures. The absence of a label or a completed generation is not our confirmation that a use is lawful, authorised, accurate, or safe.

6. Acceptable Use and Synthetic-Media Safety Rules

You must not use, attempt to use, or allow others to use the Service to:

• impersonate, deceive, defraud, phish, extort, blackmail, or socially engineer any person or organisation; imitate a family member, colleague, customer-support agent, bank, government body, school, healthcare provider, media outlet, or Platform representative in a misleading way;

• obtain money, credentials, verification codes, account access, financial instructions, signatures, identity checks, voiceprint checks, face-recognition access, KYC approval, payment approval, or access to a secure system;

• make or spread false emergency alerts, public-safety notices, government instructions, news reports, legal, medical, financial, investment, insurance, employment, credit, education, or other high-impact statements that could materially affect another person;

• create political campaigning, voter manipulation, election misinformation, deceptive public-affairs content, or simulations of government, law-enforcement, judicial, military, or public officials without our prior written permission and all necessary lawful approvals;

• create, request, upload, or distribute sexual, intimate, exploitative, abusive, hateful, discriminatory, harassing, threatening, defamatory, violent, self-harm-promoting, stalking, doxxing, or privacy-invasive material; any sexualised content involving a minor is strictly prohibited;

• infringe copyright, trademark, trade secret, privacy, data-protection, portrait, voice, personality, publicity, moral, or any other third-party right;

• bypass technical restrictions, safety review, access controls, rate limits, watermarks, audit controls, or API protections; scrape, reverse engineer, probe, overload, or interfere with the Service except where law expressly permits and cannot be excluded;

• use the Service for automated decisions about a person’s employment, education, housing, insurance, credit, healthcare, public benefits, law enforcement, or other high-impact eligibility or access decision;

• violate applicable law, sanctions, export controls, platform rules, or any lawful instruction from a competent authority.

7. Your content, our limited licence, and output rights

As between you and us, you keep the rights you already hold in your Source Material. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, reproduce, convert, analyse, transmit to the processors described in the Privacy Policy, and otherwise process Source Material and Synthetic Content only as necessary to provide, maintain, secure, troubleshoot, prevent abuse of, and comply with law in relation to the Service you request.

We do not intentionally use your identifiable Source Material, Clones, or private Synthetic Content to train a proprietary general-purpose AI model, publicly showcase it, or market it without a separate, clearly disclosed permission from you. This does not prevent necessary processing by service providers to perform the generation you specifically request, or processing required for security, disputes, or law. Third-party processor terms may also apply.

You are responsible for your use of Synthetic Content. Output may be similar to output generated for others, may not be exclusive, may not be copyrightable, and may contain inaccuracies, artefacts, bias, cultural errors, or material that conflicts with third-party rights. We do not guarantee that any output is fit for a particular purpose, legally safe to publish, or capable of replacing human review.

8. Third-party services, payments, and credits

The Service relies on third-party providers for cloud storage, authentication, email, payments, and AI generation. Their availability, terms, privacy practices, and technical limits may affect the Service. We are not responsible for failures outside our reasonable control, but we will take reasonable steps to investigate material Service issues.

Prices, credit costs, subscription terms, renewal information, taxes, and any refund rules are shown at the point of purchase or in the applicable plan. Credits are a limited right to request Service usage; they are not money, property, a bank account, or transferable unless we expressly say otherwise. We will not use these Terms to waive a refund, cancellation, withdrawal, or other right that mandatory law gives you. Where a generation fails because of a verified Platform-side error, we may restore the applicable credits or offer another appropriate remedy under the plan rules and law.

9. Safety review, suspension, removal, and reporting

To protect users, Data Subjects, and the public, we may use automated signals and, where necessary, human review to assess Source Material, prompts, requests, outputs, account activity, and logs for consent, fraud, abuse, infringement, security, and legal risk. We do not promise to detect every violation. Review, non-review, approval, non-removal, or a successful generation is not an endorsement of legality or permission.

When we reasonably believe that a request or account creates a legal, consent, safety, or integrity risk, we may refuse generation, require proof of permission, limit access, pause or delete a Clone, remove or restrict available content, suspend or terminate an account or API key, preserve records, notify affected parties where appropriate, and report matters to competent authorities when required or reasonably necessary to prevent serious harm. In urgent cases we may act first and explain later where lawful and practicable.

Any person may report suspected unauthorised cloning, impersonation, intimate content, fraud, or infringement to [email protected] with the subject “Clone Abuse”. Include a description, relevant URLs or IDs, your relationship to the affected person, contact details, and evidence of authority where available. We may request reasonable verification and will handle reports with appropriate confidentiality.

10. Termination, deletion, and policy changes

You may stop using the Service at any time and may delete supported Source Material, Clones, and outputs through the product or request assistance at [email protected]. Deletion is subject to the Privacy Policy, backups, payment and tax records, security needs, legal holds, and the limits of our control over material already downloaded or republished by users or third parties.

We may change the Service or these Terms to reflect law, safety, technical changes, or business needs. For material changes, we will provide reasonable advance notice through the Service, email, or another reasonable channel and seek renewed agreement where law requires it. If you do not agree, you must stop using the affected Service before the change takes effect.

11. Disclaimers, liability, and indemnity

AI generation is probabilistic. To the maximum extent permitted by law, the Service is provided on an “as available” basis and we do not warrant uninterrupted operation, exact likeness, output accuracy, legal clearance, non-infringement, suitability for a particular purpose, or that all harmful uses will be prevented. You must conduct your own human, factual, legal, brand, and rights review before relying on or publishing output.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, reputational, lost-profit, lost-data, or business-interruption loss arising from your use of the Service, a third party’s actions, a provider outage, or your failure to obtain permission or review output. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for our intentional misconduct or gross negligence where applicable, mandatory personal-data obligations, or mandatory consumer rights.

If your breach of these Terms, lack of Valid Permission, or unlawful use causes a third-party claim, investigation, reasonable legal cost, loss, or penalty against us, you will be responsible for that amount to the extent caused by your breach and permitted by law. This does not apply to the extent the matter was caused by our own intentional misconduct, gross negligence, or independent legal breach.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, excluding conflict-of-law rules, except that mandatory law in your country of residence may give you additional protections that cannot be excluded. Before commencing formal proceedings, please contact us and allow at least 30 days to try to resolve the matter informally. Courts with jurisdiction under applicable mandatory law in the Republic of Serbia will have jurisdiction, without limiting a consumer’s mandatory right to bring a claim in another legally competent forum.

13. Language and contact

English, Serbian, and Chinese versions may be available for convenience. If there is a conflict, the English version controls to the extent permitted by mandatory law; a Serbian version controls where mandatory Serbian law requires it. Questions, rights requests, complaints, or notices should be sent to [email protected].